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The FAQ Page

Customer Support
1. Who do I contact for help?
You may contact our customer service department at 1-800-762-0030, or click here for an email link. Our Anniversary consultants can help you choose ink colors, foil and suggest various applications for your seals.

2. What is your guarantee?
We offer a 100% satisfaction guarantee! If for any reason our products don’t meet your highest expectations, you can return them at our expense and you won’t owe a penny.

3. Which Anniversary years are most important?
Although you may wish to plan major events at milestone years, every anniversary year is important. Each anniversary gives you a reason to remind customers of your longevity, stability and dedication.

4. When should I order my seals?
Promote your anniversary ALL YEAR LONG! Celebrate your milestone and remind everyone of your years in business and they’ll have more confidence in you. Many companies begin planning at least 6 months prior and promote their anniversary for 15 months or more.

5. In addition to our Anniversary, what else can seals be used for?
Seals are frequently used in marketing promotions, collections, special programs such as “Made in America”, “Thank You” and “Drive to Web”. Fossler offers a wide range of stock and personalized embossed foil seals in many categories.

6. What are seals most frequently applied to?
Popular applications for seals include letters, proposals, solicitations, sales literature and business cards; meeting materials such as folders, invitations, certificates. You can also apply seals to company products, product packaging and any packages you ship out from your location.

7. Will Fossler seals stick to any surface?
Fossler’s embossed foil seals will stick to most common surfaces such as cartons, paper and other smooth, flat surfaces. If you have a special need, we can send seal samples for you to test. Just contact customer service at 1-800-559-7374 or customerservice@fossler.com.

8. Do you offer any other products to promote my anniversary?
We have many other business building products in our on-line catalog
Including drink ware, cards & note pads, journals, pad folios, totes, sign & banners, pens, and so much more!

International Orders
1.What are my international shipping options?
We ship internationally using UPS. You can always ship products to a US destination if you would like to arrange freight forwarders who take it from a US port to its final destination.

2. What are your international delivery time frames?
Most products ship within 4 weeks of approval. The best bet is to allow plenty of time and order early. Contact our Sales department and we will be happy to help track your package.

3. What will the international shipping charges be?
Shipping and handling are additional and vary depending on weight, size and destination.

Order Information
1. Can I order less than 500 seals?
Our quantities start at 500. To effectively promote your Anniversary, 500 may not be enough! Embossed foil seals have a wide variety of applications. Use them on envelopes, letterhead, invoices, business cards, packaging, mailings to your customer list, etc.

2. How do I place an order?
We try to make ordering as effortless as possible. Order on-line at fossler.com or by phone: 1-800-762-0030, fax: 1-800-424-9292 or mail to: Stephen Fossler Company, 439 S. Dartmoor Dr., Crystal Lake, IL 60014. Choose your style seal foil color, ink color and quantity; tell us what to imprint and we’ll take care of the rest.

3. Can I place orders for International addresses?
Yes. However, we currently only accept payment in US or Canadian dollars.

4. Do you have a gift-wrapping service?
Because our products are personalized, customers typically would like to see them before they’re wrapped.

Payment Information
1. Which credit cards do you accept?
We accept Visa, Master card, American Express, Discover
and ‘check by phone’.

2. Why are orders shipped taxed?
The government requires us to collect sales tax in all 50 states because we are a division of Deluxe Corporation. For International orders, we are required to withhold GST and VAT.

Product Information
1. What color inks are available?
Red, blue, black and green. Additional ink colors are available through our custom department; please click on the link or call
1-800-762-0017.

2. Can get an electronic image of the anniversary seal I ordered?
Yes, an image of your embossed foil seal can be created and purchased in 2 colors only (no shadow effect or dimension). We also have black and white art proofs that can be created and used in press releases and other printed material.

3. Can I get a sample of your seals?
Click here to use our on-line tool or contact our Sales department and we will be happy to supply you with a sample.

4. What color foils are available?
Gold (our most popular), silver and bronze.

5. Can I get my company logo on my seal?
Yes, for a nominal fee. Please mail or e-mail art to art@fossler.com. Your logo must be in .jpg, .tif, or .eps file format. For questions about art, contact customerservice@fossler.com or call us at
1-800-762-0030.

6. How do I know which logo to choose for my product?
Please refer back to our logo page for recommendations as to which logos are best for your particular need or contact customer service at 1-800-559-7374 or customerservice@fossler.com. We’re happy
to help!

7. May I order two different logos on two different products, or must they be the same logo?
Each product can have a different logo design. Choose your logo based on your anniversary product shape and size or select a logo that coincides with your seals and banners.

8. May I order a logo that’s different from my anniversary seal?
Yes, you may choose a logo that is different from your anniversary seal.

9. Do you have a list of products that complement each other?
We do not have a list, but call an Anniversary Specialist at 800-762-0030 and we will be happy to make a recommendation based on your individual needs. We have bundled a few products together in our catalog pen & letter opener set, Banner & Sign bundle, or Thank you card & seals bundle.

10. Do you offer other products to promote my anniversary?
Yes, we offer a variety of anniversary products. Contact customer service at 1-800-559-7374, shop on-line or order a catalog.

Returns and Exchanges
1. What is your return policy?
Fossler has a 100% satisfaction guarantee. We will be happy to correct any error. If you are still not happy, return the product within 90 days of the invoice for a refund, replacement or merchandise credit.

2. How do I return an item?
First give customer service a call at 1-800-762-0030 and then send the product to Stephen Fossler Company, 439 S. Dartmoor Dr., Crystal Lake, IL 60014

3. How long do I have to return an item?
Returns must be made within 90 days of the invoice date.

Shipping Information
1. When will my order ship?
If you provide an e-mail address at checkout, we will e-mail you when your order ships. Personalized orders take approximately 2–3 weeks from your order date.

2. Can I get my seals faster than 3 weeks?
Yes! We offer a 10-business-day rush at an additional cost. We can also upgrade your shipping to assure timely delivery, which involves an additional charge.

3. How do I check or track my order status?
You will receive an e-mail of tracking information once your order has shipped that can be tracked at www.ups.com or call us at
1-800-762-0030 (intl. 1-815-455-7900)

4. What are your shipping costs?
Standard shipping is UPS ground. Shipping and handling are additional and vary depending on weight, size and destination.

5. What shipping methods do you use?
UPS ground and overnight.

 
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